Returns & Refunds
You approve your piece before it ships — that is why a change of mind after approval is not something we can take back. Anything that arrives damaged or wrong is covered either way.
01 · You see it before we ship
Every order is photographed before it leaves us, and every personalised piece gets a proof (the layout, wording and photo placement) before we make anything at all.
- Cancel for a full refund at any point before you approve — no fee, no questions.
- Want something changed mid-way? Tell us and we redo the proof. That is the whole point of the step.
- Once you approve, we make and ship exactly what you saw.
02 · Personalised pieces — final once approved
Anything made from your photo, your pet's name, their dates or their paw print is produced for you alone and cannot be resold. So once you approve the proof, the piece is not returnable for a change of mind — and that is the only thing this restriction covers.
What it does not mean: you are never stuck with something that arrived damaged, or that differs from what you approved. See section 04.
03 · Ready-made pieces — 14 days
These are the pieces we do not personalise, so they can go back on the shelf and be sold again. They can be returned within 14 days of delivery, unused and in their original packaging:
- Paw washer cup, bone bag holder, car safety belt, suction tug toy
- Paw print clay kit, paw print frame kit
- Gemstone bead collar set, woven locket, embroidered breed keychain, garden angel stone
Message us first at [email protected] with your order number so we can confirm the return address. Return postage for a change of mind is paid by the buyer. Once it arrives and is checked, we refund the item price to your original payment method. Prefer to keep it? We can also offer a partial refund instead.
If you are in the EU or UK, this is the same 14-day cancellation window your consumer law gives you on non-personalised goods. Personalised goods are the standard legal exception — and the proof you approve is what makes that fair.
04 · Damaged, wrong, or not what you approved
If anything arrives broken, or is materially different from the photos and proof you approved, contact us within 14 days of delivery with a photo. We refund in full or remake it free — your choice — and for most pieces you keep the original, because posting a broken keepsake back helps nobody.
For pieces over $100, or where a claim cannot be verified from photos, we may ask you to send the piece back before we refund or remake it. When the fault is ours, we cover the return postage.
05 · Refund timing
Refunds go back the way you paid: PayPal or card typically within 1–3 business days of approval; USDT is sent to the address you give us. Your bank may take a few days more to show it.
06 · What is not covered
- A change of mind on a personalised piece after you approved the proof.
- Choosing the wrong size, colourway or wording when the proof showed exactly what you were ordering.
- Normal wear — for example a printed surface showing wear at the edges after months against keys.
- Damage caused after delivery.
This page is our returns and refunds policy for orders placed on everybeloved.com. It sits alongside our QC-First Guarantee and Terms of Service. Nothing here removes a right you have under the consumer law of your own country.
Last updated: 28 October 2026